Important Information 8th October 2009
Shipping Information - UK
Shipping Information - EU
Shipping Information - US & Canada
Returns
Cancellations
Ordering & Payment
Non-UK Customers
Product Information
Delivery
Order Tracking
Privacy Policy
Contact Us
Pricing and VAT
Security Statement
Shipping Information - UK
We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner. We have proof of postage for all items, so in the unlikely event that your order should go astray, we should be able to track it down for you. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.
Standard UK Postage & Packing is free for all orders over £35. We offer two shipping options within the UK.
- Standard Postage & Packing takes about 7-10 working days. It costs from £1.73 for a single nappy only to a maximum of £7.95 for multiple purchases. Postage is free for orders over £40
- UK Priority Handling is a 48 hour service. It costs £7.95 for a kit, or £9.95 for multiple items or kits. If you select this for a Northern Irish, Channel Islands or Scottish Highlands & Islands address, please note that 48 hour receipt is is not guaranteed.
If you need an order by a deadline date, please let us know and we'll do our best to help you out. We haven't let anyone down yet!
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Shipping Information - EU
Although, we've tried to be cost effective when shipping to the EU, our priority is your goods arriving safely and quickly. For this reason we've chosen Royal Mail Air Sure which is a priority handling, signed for, delivery service. Packages are also insured appropriately. For this peace of mind, our shipping costs are approximately £8 per kilo / item.
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Shipping Information - US, Canada & Rest of World
All products can be ordered and shipped to the rest of the world. Shipping Costs are approximately £14 per kg and include insurance.
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Returns
If you are unhappy with your purchase for any reason, you may return your unused purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Important: Refunds can only be credited against the credit card used to make the purchase.
Please direct all returns to:
Cheeky Wipes, Return Item Department
73 Hartfield Road
Seaford
BN25 4PR
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Cancellations
If you need to cancel an order please send an e-mail during normal office hours to info@cheekywipes.com
If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.
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Ordering & Payment
We accept orders online and by phone. All prices on our site are in Pounds Sterling, however we can accept other currencies - please contact info@cheekywipes.com for more information.
Accepted payment methods include payment by Visa, Mastercard, Switch, and Visa Delta. If you'd like to pay by bank transfer or cheque, it must clear our bank before products will be shipped.
Important: Your billing address must match the cardholder's statement address.
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Non-UK Customers
At this time, we can accept online credit card payments issued by any European country's Visa or Mastercard companies, however payments will be in pounds sterling.
Phone sales: 0845 300 9086
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Product Information
We value your confidence in our products and endeavour to provide accurate product information about each item on our site. Please note:
Colours. While we have taken care to choose images which represent the colour of the articles, please be aware that each computer screen will show colours differently.
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Delivery
Availability
We track stock levels and our store should be able to identify if a particular item is in stock. If not, please send us an e-mail to info@cheekywipes. com and we'll let you know when it will be available.
If paying by cheque or bank transfer
Cheques must clear our bank before products will be shipped. We will notify you of the shipment of your order by e-mail.
Lost or damaged items
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund.
If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
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Order Tracking
If you have previously placed an order with "Cheeky Wipes™" you can check the status of the order and the information you provided. To view this information you will need to provide the 'Order Cart ID', and the 'email address' or 'Shopper name' which will appear on the confirmation email that you received when you made your order:
Cart ID: This is a unique number given to every order and will be in the format : storename-2-20030731185111
Email Address: This is the email address entered when the order was made.
Shopper Name: This is the name that you provided at the time of the order.
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Privacy Policy
Cheeky Wipes will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission.
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Contact Us
By e-mail at: helen@cheekywipes.com or By telephone on: 0845 300 9086. We're a small company (with a young family), so if we don't answer straight away, please leave a message and we will get back to you promptly.
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Pricing and VAT
All prices (including Postage charges) quoted are gross figures and include VAT at 15%. VAT registration number: 884 7230 95 Registered address: 1 Steyning Close, Seaford, East Sussex, BN25 4ED
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Security Statement
Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process. Learn about the security standards employed by Protx.
