(1) Shipping Information - UK
We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner. We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.
- Standard Postage & Packing takes about 3 - 4 working days with Royal Mail tracked. A signature is not required but if you aren't home, the postman will leave it in your designated safe place. It costs £3.50 per order. Postage is free for orders over £40.
- UK Priority Handling is a 48 hour service also using Royal Mail tracked service. It costs £4.95 for all orders.
If you need an order by a deadline date, please let us know and we'll do our best to help you out. We haven't let anyone down yet!
(2) Shipping Information - US, Canada & Rest of the WorldAlthough, we've tried to be cost effective when shipping worldwide, our priority is your goods arriving safely and quickly. For this reason we've chosen Royal Mail Air Sure which is a priority handling, signed for, delivery service. Packages are also insured appropriately. For this peace of mind, our shipping costs are approximately £14 per kilo / item.
(3) Shipping Information - EU
Although, we've tried to be cost effective when shipping to the EU, our priority is your goods arriving safely and quickly. For this reason we've chosen Royal Mail Air Sure which is a priority handling, signed for, delivery service. Packages are also insured appropriately. For this peace of mind, our shipping costs are approximately £11 per kilo / item.
(4) Returns
If you are unhappy with your purchase for any reason, you may return your unused purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Important: Refunds can only be credited against the payment method used to make the purchase.
Please direct all returns to:
Cheeky Wipes, Return Item Department
c/o Elite MSG Systems
Unit 8 Pine Close
Avis Way Industrial Estate
Newhaven
East Sussex
BN9 0DH
UK
(5) Cancellations
If you need to cancel an order please send an e-mail during normal office hours using the contact form on the
contact us page
If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.
If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.
(6) Ordering & Payment
We prefer to accept orders online as it is more secure. All prices on our site are in GBP and include VAT.
Accepted payment methods include payment by Visa, Mastercard, Switch, and Visa Delta.
Important: Your billing address must match the cardholder's statement address.
(7) Non-EU Customers
At this time, we can accept online credit card payments issued by most VISA or Mastercard companies, however payments will be in GBP.
(8) Product Information
We value your confidence in our products and endeavour to provide accurate product information about each item on our site. Please note:
Colours. While we have taken care to choose images which represent the colour of the articles, please be aware that each computer screen will show colours differently.
(9) Delivery
Availability
We track stock levels and our store should be able to identify if a particular item is in stock. If not, please send us an e-mail via the contact us page and we'll let you know when it will be available.
If paying by cheque or bank transfer
Cheques must clear our bank before products will be shipped. We will notify you of the shipment of your order by e-mail.
Lost or damaged items
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund.
If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
(10) Order Tracking
If you have previously placed an order with "Cheeky Wipes™" you can check the status of the order and the information you provided. To view this information you will need to provide the 'Order Cart ID', and the 'email address' or 'Shopper name' which will appear on the confirmation email that you received when you made your order:
Email Address: This is the email address entered when the order was made.
Shopper Name: This is the name that you provided at the time of the order.
(11) Privacy Policy
Cheeky Wipes will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party.
(12) Contact Us
By e-mail using our: contact us page or
By telephone on: 00447884115149
During office hours please leave a message and we will return your call as soon as we can.
(13) Pricing and VAT
All prices (including Postage charges) quoted are gross figures and include VAT at 20%.
VAT registration number: 117 5567 05, 6 Sycamore Close, Seaford, East Sussex, BN25 4BY
(14) Company Details
Cheeky Wipes is a trading name of Cheeky Baby Products. Company registered in England No: 7547735
Registered Office: 6 Sycamore Close, Seaford, East Sussex, BN25 4BY
(15) Security Statement
Your card security is paramount. Our card processing platforms have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.
