July & August 2020
Thanks to all our lovely customers, new and existing for your patience whilst we have been busy with enquiries and orders following our sale and a generally very busy few months.
As we move into the summer holidays we are still here to answer your emails and live chat. With children to manage and distract and staff holidays to accommodate, please allow 72 hrs for us to respond to your emails (Monday - Friday 9am - 4pm) . If your email is urgent, or you need to cancel your order, use our email address firstname.lastname@example.org and write URGENT HELP NEEDED in the subject line
We will also still have our live chat function on the site from 10am most mornings (Monday - Friday) where you can get in touch if you need an immediate answer or have a general question about your order. If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can.
Jo, Erika, Ness and the whole amazing team at Cheeky Wipes HQ
If you have a question about your order, check out our common order FAQs below.
Can I amend or add to my order or pre-order? Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders which have already been placed. The orders are printed according to date and then filed according to pre-order product. There are currently over 3,000 of them and it is a mammoth task for the warehouse team to go through them.
When will I receive my order? Current dispatch times are approx. 5 days from receiving your order, plus 2 to 3 days for delivery. If you are chasing an order that you placed more than 8 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email.
Pre-order items. If your order contains any items on pre-order, we will hold your order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items. Our stock is slowly arriving so keep an eye out for your dispatch email.
My order hasn’t completed. If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.
Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.
If you are interested in wholesale baby wipes then drop us an email using the form above.
Our returns address is:Cheeky Wipes Returns
Units D9 & 10
Eastside Business Park
Our company address is:
98 Sutton Road
MEDIA ENQUIRIES ONLY - Customer services enquiries to this number will not be returned
Please contact Kelly Jones, at The Butterfly Consultancy on 07717214040