Welcome to the Cheeky Customer Services Team. We are here to answer your questions, advise on what you may need and help you get the best out of your Cheeky Stash!
Best way to get in contact is our live chat function on the site is available between 10am - 2pm Monday to Friday (excluding Bank Holidays). Please bear with us if you have to wait a little longer to be connected. If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can.
By email: Our amazing team will endeavour to reply to your emails within 48hrs (Monday-Friday 9am-4pm, excluding Bank Holidays) and if your mail is urgent or you need to cancel your order use our email address email@example.com and write URGENT HELP NEEDED in the subject line.
By telephone: Live chat and email are preferred as we're just a small team, but if you need to talk to someone in person, call Jo on 07308 130406. Please be aware that this number will only be answered between 9am and 3pm Monday- Friday (excluding Bank Holidays).
Jo, Erika, Ness, Kirstin, Paula and the whole amazing team at Cheeky HQ
If you have a question about your order, check out our common order FAQs below.
Can I amend or add to my order or pre-order? Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders or pre-orders which have already been placed.
When will I receive my order? Current dispatch times are approx. 5 days from receiving your order, plus 2 to 3 days for delivery. If you are chasing an order that you placed more than 7 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email.
Pre-order items. If your order contains any items on pre-order, we will hold your order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.
My order hasn’t completed. If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.
Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.
If you are interested in wholesale baby wipes then drop us an email using the form above.
Our returns address is:Cheeky Wipes Returns
Units D9 & 10
Eastside Business Park
Our company address is:
98 Sutton Road
MEDIA ENQUIRIES ONLY - Customer services enquiries to this number will not be returned
Please contact Kelly Jones, at The Butterfly Consultancy on 07717214040