26th June - 6th July
During our annual sale we are inundated with customer enquiries. Please bear with us as we get through them all. We have listed some common order FAQs so check those out below.
Jo with Erika and Ness on our Customer Services team will endeavour to reply to your emails within 72hrs (Monday - Friday) and if your mail is urgent, or you need to cancel your order, use our email address email@example.com and write URGENT HELP NEEDED in the subject line
Our live chat function on the site is available between 10am - 4pm Monday to Friday and please bear with us at this busy time if you have to wait a little longer to be connected.
If you need to speak to one of the Customer Services team in person, call 07308 130 406 between 9am-4pm Monday to Friday. If we can't answer your call, leave a message and we'll call you back as soon as we can.
Jo, Erika, Ness and the whole amazing team at Cheeky Wipes HQ
Can I amend or add to my order? Due to high volumes, we can't amend any orders which have already been placed.
When will I receive my order? Current dispatch times are approx. 5 days from receiving your order, plus 2 to 3 days for delivery. If you are chasing an order that you placed more than 8 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email.
Pre-order items. If your order contains any items on pre-order, we will hold your order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.
My order hasn’t completed. If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.
Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.
If you are interested in wholesale baby wipes then drop us an email using the form above or call us on 07308 130 406
Our returns address is:Cheeky Wipes Returns
c/o Elite MSG Systems
Unit 8 Pine Close
Avis Way Industrial Estate
Our company address is:
98 Sutton Road
MEDIA ENQUIRIES ONLY - Customer services enquiries to this number will not be returned
Please contact Kelly Jones, at The Butterfly Consultancy on 07717214040