How to get help with Cheeky Wipes
The Cheeky Customer Services Team are here to answer your questions, advise on what you may need and help you get the best out of your Cheeky Stash!
Please remember that you're talking to an actual person, who has feelings, not a bot! Try not to be rude....(and yes, it's ridiculous that I should have to ask this!)
Best way to get in contact is either by email or our live chat function and please note that we are currently trialling a 4 day working week so response may be slower on Friday when we are running a skeleton Customer Service team and the Warehouse is closed. Have a read here about why we are doing this.
By email: Our amazing team will endeavour to reply to your emails within 48hrs (Monday-Friday 9am-4pm - excluding Bank Holidays) except during annual sales time when it takes us a little longer!).
If your mail is urgent or you need to cancel your order use our email form below and choose URGENT HELP NEEDED in the subject line.
Live Chat - on the site is available between 10.30am - 2pm Monday to Thursday (excluding Bank Holidays). If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can.
By telephone: Live chat and email are preferred as we're a small team, but if you need to talk to someone in person, call Jo on 07308 130406. Please be aware that this number will only be answered between 9.30am and 3pm Monday-Thursday (excluding Bank Holidays) .
Units D9 & 10
Eastside Business Park
Jo, Erika, Ness, Kirstin, Paula and the whole amazing team at Cheeky HQ
When will I receive my order?
We have an awesome team in the warehouse hand picking and packing your orders - no bots at Cheeky HQ! Orders are generally dispatched within 2 working days and it can then take Royal Mail 2-3 days to deliver from when they are dispatched. If you are chasing an order that you placed more than 5 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email. All our delivery updates can be found here.
How do preorders work?
We will hold the entire order until the pre-ordered item is in stock.
Can I amend or add to my order or pre-order?
Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders or pre-orders which have already been placed.
Has the discount been applied?
We love to surprise our customers by running different offers and discounts each month. Only one offer/discount code can be used per order and discount codes are only valid on FULL PRICE ITEMS. Discount codes are not valid on Gift vouchers, Pants subscriptions, Books, and items in our Clearance section.
If you add a discount code, it may override a free product/multibuy offer/discount as only one offer can be used. You can remove the free items by clicking on the dustbin icon next to them or remove the discount code by clicking on the dustbin icon next to the total.
Discount codes are not valid during our sales. This includes but is not limited to - welcome discount, basket reminder discount, referral discounts.
I have signed up/referred a friend Why haven't I received my discount code after signing up/referring a friend?
Do check your spam or junk folder for the email with the code. If you haven't received it, get in touch with us and we can take a look for you.
Why hasn't my order been completed?
If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.
Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.
If you are interested in wholesale baby wipes then drop us an email using the form above.
Our returns address is:
Cheeky Wipes Returns
Units D9 & 10
Eastside Business Park
Our company address is
98 Sutton Road
For Customer services or media enquiries, please drop us an email to firstname.lastname@example.org.