Contact

**Update 6th April. Here at Cheeky Wipes HQ we are hoping that everyone is well and coping with the new normal, however that looks for you and your family and community. We are still open and accepting orders and can't thank you enough for your lovely comments and continued support. 

Our Tea Tree oil stock arrived last week and we are getting through the backlog of orders, so keep an eye on your inbox or spam folder for info and updates.

Unfortunately, due to high volumes, we can't amend any orders which have already been placed. Current dispatch times are approx. 5 days from receiving your order, plus 2 to 3 days for delivery.   If you are chasing an order that you placed more than 8 days ago (that doesn't contain Tea Tree oil!) please check your spam or junk folder for a dispatch email. 

If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.

If you need your order urgently, please drop us an email to customers@cheekywipes.com and we'll do our best for you. If you can submit your enquiry by email that would be really helpful too. Thanks again to all our lovely customers for your continued support**

We have a live chat service on the site from 10am-4pm Monday to Friday (apart from Good Friday and Easter Monday) so if you have a question about a product or want some advice, start typing and one of us will respond, always happy to chat! If you have a question about an existing order, drop us an email and we'll get back to you as soon as we can. Please allow a little extra time as we are busy working and juggling kids during the Easter holidays. 

If you need to speak to one of the Customer Services team in person, call 07308 130 406 between 9am-4pm Monday to Friday (apart from Good Friday and Easter Monday). As we are so busy working and juggling kids during the Easter holidays  please leave a message and we'll get back to you as quick as we can.

 

We're a small business run mainly by mums, so we fit in work around our children, husbands and social life!  We aren't Amazon, and sometimes staff holidays / child sickness / general life means that orders won't go out until the following work day.  Jo with Erika and Ness on our Customer Services team will endeavour to reply to your emails within 48hrs Monday - Friday 9am-4pm, except during annual sale periods. If your mail is urgent, you need to cancel your order, or you need your order by a specific date, use our email address customers@cheekywipes.com and write URGENT HELP NEEDED in the subject line!

 

 

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Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.

If you are interested in wholesale baby wipes then drop us an email using the form above or call us on 07308 130 406

Our returns address is:

Cheeky Wipes Returns
c/o Elite MSG Systems
Unit 8 Pine Close
Avis Way Industrial Estate
Newhaven
BN9 0DH

 

Our company address is: 
Cheeky Wipes
98 Sutton Road
Seaford
East Sussex
BN25 4QJ   

 

MEDIA ENQUIRIES ONLY - Customer services enquiries to this number will not be returned

Please contact Kelly Jones, at The Butterfly Consultancy on 07717214040