December 2021

The Cheeky Customer Services Team are here to answer your questions, advise on what you may need and help you get the best out of your Cheeky Stash! 

Best way to get in contact is our live chat function on the site is available between 10.30am - 2pm Monday to Friday (excluding Bank Holidays). If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can.

By email: Our amazing team will endeavour to reply to your emails within 48hrs (Monday-Friday 9am-4pm - except during annual sales time when it takes us a little longer!) and if your mail is urgent or you need to cancel your order use our email address customers@cheekywipes.com and write URGENT HELP NEEDED in the subject line.

By telephone: Live chat and email are preferred as we're just a small team, but if you need to talk to someone in person, call Jo on 07308 130406. Please be aware that this number will only be answered between 9am and 3pm.

NEW - come and say to us at our pop up shop Thursdays - Saturdays 12am-2pm. If you want to come along and see and feel the products and chat to one of the team we would love to see you. Address is below and payment is by card only

Cheeky Wipes

Units D9 & 10

Eastside Business Park

Newhaven

BN9 0FB

Jo, Erika, Ness, Kirstin, Paula and the whole amazing team at Cheeky HQ

Order FAQs

When will I receive my order?
We have an awesome team in the warehouse hand picking and packing your orders - no bots at Cheeky HQ! Bear with them during and after our Black Friday event when they are dealing with 4 times the number of orders. It can then take Royal Mail 2-3 days to deliver from when they are dispatched. If you are chasing an order that you placed more than 5 days ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email. All our delivery updates can be found here

How do preorders work?
We will hold the entire order until the pre-ordered item is in stock.

Can I amend or add to my order or pre-order?
Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders or pre-orders which have already been placed.

Has the discount been applied?
We love to surprise our customers by running different offers and discounts each month. Only one offer/discount code can be used per order and discount codes are only valid on FULL PRICE ITEMS. Discount codes are not valid on Gift vouchers, Faith in Nature Products, Books, Food wraps and items in our Clearance section

If you add a discount code, it may override a free product/multibuy offer/discount as only one offer can be used. You can remove the free items by clicking on the dustbin icon next to them or remove the discount code by clicking on the dustbin icon next to the total.

I have signed up/referred a friend Why haven't I received my discount code after signing up/referring a friend?
Do check your spam or junk folder for the email with the code. If you haven't received it, get in touch with us and we can take a look for you.

Why hasn't my order been completed?
If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.

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Do you have a shop or website selling baby goods? Maybe you specialise in environmentally friendly baby products or washable nappies? We can offer baby cloth wholesale wipes, adding a practical and hard to find product to your range. Our wholesale baby wipe prices are very competitive and we’ll provide all the information you need to make Cheeky Wipes™ a successful wholesale baby wipes range.

If you are interested in wholesale baby wipes then drop us an email using the form above. 

 

Our returns address is:

Cheeky Wipes Returns
Units D9 & 10
Eastside Business Park
Newhaven
BN9 0FB

Our company address is

Cheeky Wipes
98 Sutton Road
Seaford
East Sussex
BN25 4QJ   

 

For Customer services enquiries, please drop us an email to customers@cheekywipes.com.

MEDIA ENQUIRIES ONLY - Customer services enquiries to this number will not be returned

Please contact Kelly Jones, at The Butterfly Consultancy on 07717214040