Delivery Information

July 2020

Unfortunately, due to high volumes, we can't amend any orders which have already been placed. Current dispatch times are approx. 5 days from receiving your order, plus 2 to 3 days for delivery.   If you are chasing an order that you placed more than 8 days ago (that doesn't contain any pre-order items) please check your spam or junk folder for a dispatch email**

If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.

We do our best to offer transparent shipping costs, so our postal options are based on weight, We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner.

UK Delivery

FREE VIP Postage for life

For a one-off initial payment of £9.95, you can purchase FREE VIP Postage for life on all future orders (UK only).  Simply choose this delivery option at the checkout and we will then *automatically add you to our VIP postage list and all future orders (no matter how big or small) will be sent FREE of charge via RM tracked, or 1st class, depending on the size of the order.  You will also receive priority handling, so if we are running a sale for example, we will guarantee to process your order first for immediate dispatch. *You'll need to create an account for this to be added as we can't add it to guest checkouts.

We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.

Our cut off for same day despatch is 8.30am but if you need an order by a deadline date, please let us know and we'll do our best to help you out. We haven't let anyone down yet!

EU Delivery

Rest of the World Delivery

PLEASE NOTE - WE DO NOT SHIP TO AUSTRALIA OR NEW ZEALAND. Please order from Cheeky Wipes Australia  directly for these orders.

If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.