Free UK delivery over £50
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Returns Delivery Information
During our Black Friday event (until 30th November), please allow the team a little extra time to process and
pack your order due to the increased number of orders.
Purchase FREE VIP Postage for life on all further orders (UK only), for a one-off payment of £9.95. Select this delivery option when you checkout and you'll then be *automatically added to our VIP postage list. This means that all further orders (of any size) will be sent FREE of postage and packing charges via RM tracked. Your orders will also qualify for priority handling, so during busy sale times, your order will be processed first for immediate dispatch. *Please note that you MUST create an account for this option as we can't add it to guest checkouts.
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| UK Orders Over £50 | |||
| RM Tracked (RM will aim to deliver within 48hrs from when we dispatch to them) | FREE | 3 to 4 working days | Yes |
| RM 24 Tracked (RM will deliver 24hrs from when we dispatch to them) | £4.95 | 1 to 2 working days | Yes |
| Next Day (DPD) | £5.99 | Next working day (following dispatch) | Yes |
| Local Click and Collect from our Warehouse In Newhaven 10am-2pm Mon-Thurs except bank hols (postcodes within BN9, BN10, BN25) | FREE | Collection next working day (we'll email you when your order is ready) | No |
| UK Orders under £50 | |||
| RM Tracked (RM will aim to deliver within 48hrs from when we dispatch to them) | £3.95 | 3 to 4 working days | Yes |
| RM 24 Tracked - (RM will deliver within 24hrs from when we dispatch to them) | £4.95 | 1 to 2 working days | Yes |
| Next Day (DPD) | £5.99 | Next working day (following dispatch) | Yes |
| Local Click and Collect from our Warehouse In Newhaven 10am-2pm Mon-Thurs except bank hols (postcodes within BN9, BN10, BN25) | FREE | Collection next working day (we'll email you when your order is ready) | No |
We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.
Delivery to mainland Europe via Royal Mail and DPD are available. As the UK is outside of the EU, any orders shipping to the EU are subject to VAT at the rate charged by the destination country. Eg. If you are shipping to France, VAT will be charged on your order at the French VAT rate. In addition, as of July 1st 2021, orders up to the value of €150 may be liable for customs clearance fees, payable by the customer at the shipping destination. The importing country may also charge a handling fee, payable by the customer at the shipping destination. Orders over €150 will NOT be charged VAT at point of sale but this will be charged by the importing country and payable by the customer at point of delivery. Currently we are not able to ship orders containing OILS to Spain
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| Royal Mail (up to 1.7kg) | £8.95 (additional customs charges may be incurred by the customer) | up to 15 working days | No |
| Royal Mail (1.7 - 2kg) | £15.95 (additional customs charges may be incurred by the customer) | up to 15 working days | No |
| DPD Europe Air Classic (2-4kg) | from £41.00 depending on Zone (includes duties paid) | 5 working days | Yes |
If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.
If the country you wish to ship to isn't shown in the drop down at the checkout, drop us an email to customers@cheekywipes.com and we can give you a bespoke price
| Method | Cost | Estimated Delivery | Tracked |
|---|---|---|---|
| Orders under 1kg (Royal Mail or DPD) | from £20.95 | 3 - 4 weeks | Yes |
| Orders 1kg to 2kg (Royal Mail or DPD) | from £34.95 | 3 - 4 weeks | Yes |
| Orders 2kg to 5kg (DPD) | from £64 depending on Zone | 3 - 4 weeks | Yes |
Ar Cheeky Wipes we offer free UK delivery on all orders over £50. If you're interested in finding out more about 'free delivery' we've got an interesting article 'Is Free Shipping really Free'...
Information on dispatch & delivery
- We work a 4 day week at Team Cheeky, to give our staff better work / life balance. That means orders are dispatched Mon-Thurs and Saturday (excluding Bank Holidays).
Need something urgently?
Mon to Thurs, order before 2pm select our Royal Mail 24 tracked option at £4.95 and we'll dispatch it same day for next day delivery. Alternatively, order before 11am for DPD next day delivery.
Orders on Thursday after 2pm and Friday won't be dispatched until Saturday. Choose Royal Mail 24 and your order should arrive by Monday.
Orders on Saturday or Sunday choosing Royal Mail 24 or DPD will be dispatched on Monday for receipt Tuesday. Choosing Royal Mail 48 means your order may be dispatched Tuesday or Wednesday if we have had a very busy weekend!
Pre-order: If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.
Want to know 'Where's my stuff?' Check the self-help guide on our contact us page.
