Delivery Information

May 2021 

Following our sale our Sale from April 21st to May 3rd we are extremely busy with an increased number of orders. Please allow extra time for your order to be processed and dispatched.

Current dispatch times are approx. 7 working days from us receiving your order, plus 2 to 3 days for delivery.   If you are chasing an order that you placed more than 10 working days ago  please check your spam or junk folder for a dispatch email. 

Any orders placed after 8am on a Friday and over a weekend will be dispatched FROM the following Monday (excluding Bank Holidays). Weekends are a busy time for us so it can take until Tuesday/Wednesday to dispatch the weekend orders.

If you need something delivered urgently, within the UK, select the DPD express option. This will be dispatched the next working day to arrive the following working day (Monday-Friday). Our cut off for same day dispatch for DPD is 8am (Monday-Friday, excluding Bank Holidays).

Our Royal Mail 24hr option is also a faster option and Royal Mail aim to deliver your order within 24 hours from collection from our warehouse. Our cut off for same day dispatch of RM 24 is 8am Monday-Friday (excluding Bank Holidays).

Thanks so much for your patience and understanding

COVID 19 Info

Based on Government advice, we are open but taking extra measures to protect our staff and customers whilst processing orders. Please bear with us, we are working through orders as quickly as possible but there may be some additional delay. We are currently dispatching orders within 3 working days from receipt.

BREXIT impact

We are able to deliver to mainland Europe via Royal Mail and DPD but due to the uncertainty around BREXIT there may be additional customs charges incurred.Currently it is at the discretion and decision of the destination country and out of our control as to whether charges will be incurred so it is difficult for us to know whether a customer will be charged or not.

These costs are unfortunately out of our control and are the responsibility of the purchaser and so we are not able to refund shipping costs on any overseas orders that are declined because of this.

We are investigating all available options to be able to continue to deliver across Europe and really appreciate our customer's understanding whilst we navigate the ever changing rules!

We do our best to offer transparent shipping costs, so our postal options are based on weight, We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner.

If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.

UK Delivery

FREE VIP Postage for life

For a one-off initial payment of £9.95, you can purchase FREE VIP Postage for life on all future orders (UK only).  Simply choose this delivery option at the checkout and we will then *automatically add you to our VIP postage list and all future orders (no matter how big or small) will be sent FREE of charge via RM tracked, or 1st class, depending on the size of the order.  You will also receive priority handling, so if we are running a sale for example, we will guarantee to process your order first for immediate dispatch. *You'll need to create an account for this to be added as we can't add it to guest checkouts.

We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.

Our cut off for same day dispatch is 8.00am (Monday to Friday, excluding Bank Holidays) but if you need an order by a deadline date, please let us know and we'll do our best to help you out. We haven't let anyone down yet!

EU Delivery - Please allow additional time for your order to arrive due to current pandemic and Brexit implications

Rest of the World Delivery - Please allow additional time for your order to arrive due to current pandemic implications

PLEASE NOTE - WE DO NOT SHIP TO AUSTRALIA OR NEW ZEALAND. Please order from Cheeky Wipes Australia  directly for these orders.

If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.

If the country you wish to ship to isn't shown in the drop down at the checkout, drop us an email to customers@cheekywipes.com and we can give you a bespoke price