Delivery Information

 

General (not valid during busy sale times)

We have a range of postage options to suit your needs and pockets - 

  • All UK orders over £15 will qualify for FREE UK shipping via Royal Mail 48 tracked
  • If you need something urgently, select our Royal Mail 24 tracked option at £2.99 on any order and if you place your order before 2pm we'll dispatch it the same day (Mon-Fri, excluding Bank Holidays)
  • We also have a DPD option for £4.99 and if you place your order before 11am we'll dispatch it the same day (Mon-Fri, excluding Bank Holidays). We don't currently have a DPD Saturday delivery.
  • Weekends are a busy time for us so it can take until Tuesday/Wednesday the following week to dispatch the weekend orders.
  • For more info on our competitive prices and delivery options, have a look here

We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner.

If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.

Please see Royal Mail service updates for issues that may be affecting your area.

Based on Government advice, we are open but taking extra measures to protect our staff and customers whilst processing orders. Please bear with us, we are working through orders as quickly as possible but there may be some additional delay. We are currently dispatching orders within 3 working days from receipt.

Delivery to mainland Europe via Royal Mail and DPD are available. As the UK is outside of the EU, any orders shipping to the EU are subject to VAT at the rate charged by the destination country. Eg. If you are shipping to France, VAT will be charged on your order at the French VAT rate. In addition, as of July 1st 2021, orders up to the value of €150 may be liable for customs clearance fees, payable by the customer at the shipping destination. The importing country may also charge a handling fee, payable by the customer at the shipping destination. Orders over €150 will NOT be charged VAT at point of sale but this will be charged by the importing country and payable by the customer at point of delivery. Currently we are not able to ship orders containing OILS to Spain

If your order has been held up in customs or taken to your local delivery depot after a failed delivery attempt and you choose not to collect your order or are unwilling to pay VAT or import/customs charges, the order may be returned to us. In this case we are unable to refund the original shipping fee.

 

Delivery Options

For a one-off initial payment of £9.95, you can purchase FREE VIP Postage for life on all future orders (UK only). Simply choose this delivery option at the checkout and we will then *automatically add you to our VIP postage list and all future orders (no matter how big or small) will be sent FREE of charge via RM tracked. You will also receive priority handling, so if we are running a sale for example, we will guarantee to process your order first for immediate dispatch. *You'll need to create an account for this to be added as we can't add it to guest checkouts.

Planet friendly packaging
Method Cost Estimated Delivery Tracked
UK Orders Over £15
RM 48 Tracked (RM will deliver within 48hrs from when we dispatch to them) FREE  3 to 4 working days

Yes     

RM 24 Tracked (RM will deliver 24hrs from when we dispatch to them) £2.99  1 to 2 working days

Yes     

Next Day (DPD)  £4.99 Next working day
(following dispatch)
Yes      
Local Click and Collect (postcodes within BN9, BN10, BN25)  FREE Collection next working day
(we'll email you when your order is ready)
No      
UK Orders under £15 
RM 24 Tracked  - (RM will deliver within 24hrs from when we dispatch to them) £2.99 1 to 2 working days Yes
Next Day (DPD)  £4.99 Next working day
(following dispatch)
Yes      
Local Click and Collect (postcodes within BN9, BN10, BN25)  FREE Collection next working day
(we'll email you when your order is ready)
No      


We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.

 

Please allow additional time for your order to arrive due to current pandemic and Brexit implications. Delivery to mainland Europe via Royal Mail and DPD are available. As the UK is outside of the EU, any orders shipping to the EU are subject to VAT at the rate charged by the destination country. Eg. If you are shipping to France, VAT will be charged on your order at the French VAT rate. In addition, as of July 1st 2021, orders up to the value of €150 may be liable for local customs clearance fees, payable by the customer at the shipping destination. The importing country may also charge a handling fee, payable at destination. Orders over €150 will NOT be charged VAT at point of sale but this will be charged by the importing country and payable by the customer at point of delivery. Currently we are not able to ship orders containing OILS to Spain

Method Cost Estimated Delivery Tracked
Royal Mail (up to 1.7kg) £8.95 (additional local customs charges may be incurred by the customer) up to 15 working days No
Royal Mail (1.7 - 2kg) £15.95 (additional local customs charges may be incurred by the customer) up to 15 working days No
DPD Europe Air Classic (2-4kg)  from £41.00 depending on Zone (additional customs charges may be incurred by the customer) 5 working days Yes

Please allow additional time for your order to arrive due to current pandemic implications

PLEASE NOTE - WE DO NOT SHIP TO AUSTRALIA OR NEW ZEALAND. Please order from Cheeky Wipes Australia  directly for these orders.

If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.

If the country you wish to ship to isn't shown in the drop down at the checkout, drop us an email to customers@cheekywipes.com and we can give you a bespoke price

 

Method Cost Estimated Delivery Tracked
Orders under 1kg (Royal Mail or DPD) from £20.95 3 - 4 weeks Yes
Orders 1kg to 2kg (Royal Mail or DPD) from £34.95 3 - 4 weeks Yes
Orders 2kg to 5kg (DPD) (currently suspended) from £64 depending on Zone 3 - 4 weeks Yes
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