100% Happiness GUARANTEED with our Cheeky Trial Schemes
Love our products or your money back within 90 days!
Here at Cheeky HQ we LOVE our products. We have tested them to the limit so not only are we well versed to sing their praises, but can also offer practical advice and experience to help you get the best out of them.
If you're new to the idea, we get that making the switch to reusables can seem a bit weird and icky. And we understand that you're worried about spending money on something and it then not working for you. We are so confident that you will love our all-in-one wipes kit and our period pants and pads that we have created trial schemes for them and our new Nappy trial bundle and Kids pants:
Before you start, we recommend that you try our tailored advice service where our team will give you personalised recommendations for what will work best for you:
If you don't love them, firstly, our fab customer services team will try and help you make the products work for you. Seriously, they are proper experts in these products! However if you really don't get on with them, you can send them back and we will refund you.
The schemes are different for the period protection, wipes kits and nappy bundle, so please read carefully below.
Period Pants 90 day Free Trial Scheme
There is nothing like trying something for yourself so we are offering you the opportunity to try a pair of period pants and see how you get on with them. Read all the details about this exclusive trial policy, here.
Our 90 day trial policy still applies to multibuy offer on pants. However, if you are taking advantage of our trial, the ‘return’ of a pair of pants will apply to the ‘free’ pair of pants and you will therefore not receive a refund (as you have received free pants already).
Period Pads 90 day Free Trial Scheme
There is nothing like trying something for yourself so we are offering you the opportunity to try one pad and see how you get on with it. Here's how our free trial policy works:
- If you haven’t yet tried our period pads, place an order for whichever size/fabric you think would suit you best and give one pad a go (please do not pre-wash ANY of the other pads). If you go for a mixed multipack, please only use one pad from the pack. This trial IS NOT VALID on pads bought as part of a kit.
- If you opt for different fabrics, please only try one pad in one fabric...we can advise on which would work best for you. Either get in touch via our live chat or email or complete our period questionnaire.
- You’ve got 90 days to try the pad as we appreciate that periods can be sporadic! If for some reason that pad doesn’t work for you, get in touch and let us know and if we can't help we can refund you for the trial pad.
- If you have bought a multipack or a number of individual pads and don’t then wish to try the others, you can of course return those unused pads and we will refund those too. Please note, we will only accept back those unused pads as long as they have not been pre washed.We will only refund ONE used pad.
- In the event that you aren’t happy with the pads, please get in touch with us at email@example.com and we can guide you through sending them back to us.
- We’ll ask you a few questions about your experience so we can understand the reasons behind any issues and use this feedback to develop features and future styles.
This opportunity to trial a pad is only valid on the first order of pads that you place with us.
Our usual returns policy applies on any other pants you purchase alongside the trial pair - we will only accept back other items that haven’t been pre-washed or worn. We advise trying other sizes/styles on over existing underwear if you are unsure of the fit.
Reusable Wipes all-in-one kit 45 day trial scheme
Making the switch to a Toilet Paper Alternative or reusable baby wipes maybe something you hadn’t considered before the current global pandemic but so many have taken the opportunity and haven’t looked back. One Cheeky fan even says happily “This is the future of bum-wiping” which we love!
Here’s how it all works:
- Place your order and you then have 45 days from delivery to use it and to give it a go.
- If you are buying an All in One cloth wipes kit in advance of your baby being born and won’t be starting for a month or so, let us know and we can make a note on your order.
- Use the kit regularly for 45 days and follow the instructions for use (soaking, washing etc).
- If you have any questions or problems along the way, get in touch with us at firstname.lastname@example.org, use the contact form on the website, the live chat function.
- If at the end of the 45 days you really haven’t fallen in love with it, seen the benefits, want to shout about it and recommend it to your friends then get back in touch with us at email@example.com and pop 45 day Kit trial in the subject of your email.
- Let us know your thoughts and why you didn’t get on with it so we can understand the reasons behind any issues and use this feedback to develop features and future kits.
- You can then send it back to us, and we’ll refund you.
- Please note, we will only accept back full kits with all the items - wipes, boxes, bags, oils. There isn’t an option to keep parts of the kit.
- We can’t resell the kits as they will have been used but will donate them to cloth nappy libraries and food banks who will put them to very good use.
- This must be your first order for an All in One cloth wipes kit or Toilet Paper Alternative kit
- Our usual returns policy applies on any other items you purchase alongside the All in One or Toilet Paper Kit (apart from our 45 day period pants trial.
Nappy Bundle and Kids Pants 45 day trial scheme
If you want to give one of our nappy trial bundles or kids pants a go, we are giving you the opportunity to test it for 45 days with no risk! We know that's long enough to really put the nappy / pants through its paces. If at the end of the 45 days it hasn't become one of your go to solutions, we welcome the pants or whole trial nappy bundle back and we will refund you. Let us know your thoughts and why you didn’t get on with it so we can understand the reasons behind any issues and use this feedback to develop them further. If you need any advice whilst trialing it, do get in touch with our team who will be happy to advise and guide you.
- This 45 day trial is ONLY VALID on ONE of our selected trial bundles or one pair of kids pants, if you buy more than one of these bundles, we will only refund for ONE bundle or one pair of pants.
- This is only valid if this is your first nappy / kids pants purchase with us
- Refunds will only be issued on receipt of the full bundle or pants, washed and thoroughly dried.
If you want to return the bundle, drop us an email to firstname.lastname@example.org and we can guide you from there.
We won't sell it on but will donate it to one of many nappy libraries we work with, who would really benefit from it.