Here at Cheeky Wipes HQ we LOVE our products. We have tested them to the limit so not only are we well versed to sing their praises, but can also offer practical advice and experience to help you get the best out of them.
If you're new to the idea, we get that making the switch to reusables can seem a bit weird and icky. And we understand that you're worried about spending money on something and it then not working for you. However we are so confident that you will love our all-in-one wipes kit and our period pants that we have a 45 day trial scheme for them.
Before you start, we recommend that you try our tailored advice service where our team will give you personalised recommendations for what will work best for you:
If you don't love them, firstly, our fab customer services team will try and help you make the products work for you. Seriously, they are proper experts in these products! However if you really don't get on with them, you can send them back and we will refund you.
The schemes are different for the period pants and the all-in-one wipes kits, so please read carefully below.
Period Pants Free Trial Scheme
There is nothing like trying something for yourself so we are offering you the opportunity to try a pair of period pants and see how you get on with them. Here's how our free trial policy works:
- If you haven’t yet tried our period pants, place an order for whichever style you think would suit you best and give one pair a go.
- You’ve got 45 days to try the pants as we appreciate that periods can be sporadic! If that pair doesn’t work for you, for any reason, we will refund you for your worn pair.
- If you have bought more than 1 pair and don’t then wish to try the others, you can of course return those unworn pairs and we will refund those too. We will only refund ONE pair of worn pants.
- In the event that you aren’t happy with the pants, for whatever reason, please get in touch with us at email@example.com and we can guide you through sending the pants back to us.
- We’ll ask you a few questions about your experience so we can understand the reasons behind any issues and use this feedback to develop features and future styles of the pants.
This opportunity to trial the pants is only valid on the first pair of pants that you purchase from Cheeky Wipes.
Our usual returns policy applies on any other pants you purchase alongside the trial pair - we will only accept back other items that haven’t been pre-washed or worn. We advise trying other sizes/styles on over existing underwear if you are unsure of the fit.This offer is not valid on Sale styles - Bikini Style for lighter days.
Reusable Wipes all-in-one kit trial scheme
Making the switch to a Toilet Paper Alternative or reusable baby wipes maybe something you hadn’t considered before the current global pandemic but so many have taken the opportunity and haven’t looked back. One Cheeky fan even says happily “This is the future of bum-wiping” which we love!
Here’s how it all works:
- Place your order and you then have 45 days from delivery to use it and to give it a go.
- If you are buying an All in One cloth wipes kit in advance of your baby being born and won’t be starting for a month or so, let us know and we can make a note on your order.
- Use the kit regularly for 45 days and follow the instructions for use (soaking, washing etc).
- If you have any questions or problems along the way, get in touch with us at firstname.lastname@example.org, use the contact form on the website, the live chat function or give us a call.
- If at the end of the 45 days you really haven’t fallen in love with it, seen the benefits, want to shout about it and recommend it to your friends then get back in touch with us at email@example.com and pop 45 day Kit trial in the subject of your email.
- Let us know your thoughts and why you didn’t get on with it so we can understand the reasons behind any issues and use this feedback to develop features and future kits.
- You can then send it back to us, and we’ll refund you.
- Please note, we will only accept back full kits with all the items - wipes, boxes, bags, oils. There isn’t an option to keep parts of the kit.
- We can’t resell the kits as they will have been used but will donate them to cloth nappy libraries and food banks who will put them to very good use.
- This must be your first order for an All in One cloth wipes kit or Toilet Paper Alternative kit
- Our usual returns policy applies on any other items you purchase alongside the All in One or Toilet Paper Kit (apart from our 45 day period pants trial)